Marsus Mart Return Policy (For Operations in Bangladesh)
Overview:
At Marsus Mart, we aim to ensure complete customer satisfaction. This policy outlines the process for returns to accommodate your needs while respecting our operational capabilities in Bangladesh.
Return Time Frame:
- Products must be returned within 3 days from the date of delivery.
- Return requests post this period will not be accepted.
Condition of Returned Items:
- Products must be in their original condition, unopened, and with all original packaging and accessories.
- Damaged or used products will not be eligible for returns.
Return Process:
- To initiate a return, contact our customer service via email or phone.
- Provide your order number, product details, and reason for return.
Refund Policy:
- Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within a certain number of days, and the amount will be credited to your original method of payment.
Exceptions:
- Certain types of items may be exempt from returns, such as perishable goods, custom products, or personal care items.
- Sale items are also not eligible for returns or refunds.
Shipping for Returns:
- Customers are responsible for the shipping costs of returning items.
- Original shipping costs are non-refundable.
Exchanges:
- In case of defective or damaged products, we offer exchanges rather than a refund.
- For exchanges, follow the same process as returns.
Contact Information:
For any queries or assistance, please reach out to our customer support.